We understand that sometimes plans change, and you may need to cancel your order. We aim to dispatch all orders on time, but we recognise there are times when you might change your mind.

Automated Fulfilment: Due to our system's automated fulfilment process, there may be instances where we are unable to cancel your order once it's been processed.

Erojoy Glide is made from a carefully crafted blend of: Purified Water, Propanediol, Hydroxyethylcellulose, Citric Acid, Potassium Sorbate, and Sodium Benzoate.

No harsh chemicals, no artificial fragrances, and no nasty stuff that’ll irritate your skin. Just pure, gentle ingredients that work together to create a smooth, silky experience.

No, Erojoy Glide is not edible.

While the ingredients we use are generally non-toxic and gentle, we still can’t recommend ingesting it. Some of the ingredients, like Citric Acid and Potassium Sorbate, might not be pleasant to swallow in large quantities, and others, like Sodium Benzoate, are not meant to be consumed in large amounts.

Read more: Is Water-Based Lube Safe to Consume?

Yes, Erojoy Glide is totally play-friendly. It's specifically designed to work seamlessly with condoms and sex toys, including our own Erojoy favourites. We've made sure it's gentle on materials and won't cause any damage or compromise their effectiveness.

Absolutely! While Erojoy Glide is specifically designed to pair perfectly with our sex toys, it's also totally safe and brilliant to use with a partner.

Erojoy Glide is formulated with gentle, non-irritating ingredients that are unlikely to affect sperm mobility.

However, as with any lubricant, individual results may vary.

For more information on the relationship between lube and sperm mobility, take a look at our article: Can Lube Kill Sperm and Prevent Pregnancy?

If you're trying to conceive or avoid pregnancy, we recommend consulting with a healthcare professional.

Silicone-based lubricants are thicker and more durable, but can be tricky to clean up and may damage some toys.

Water-based lubricants, like Erojoy Glide, are lighter, easier to clean, and more versatile, but might need to be reapplied more often.

Which one is right for you? Well, that depends on your playstyle and preferences.

Read more: silicone vs water-based lubricants.

Once your parcel has been dispatched, your tracking number will be sent to the email address you used to place the order. You’ll be able to follow your parcel’s progress in real time. We aim to dispatch promptly, but please allow up to one full working day after ordering. If you still don’t see your email, check your junk folder and then contact support for assistance.

We are a US-based company with our UK office, based in London. To give you the best prices and widest choice of products, we work with trusted fulfilment partners and warehouses around the world.

Orders are processed within 1–2 working days and dispatched directly from our distribution centres. Delivery within the UK usually takes 3–15 working days, depending on your location. You’ll receive a tracking number once your order has been dispatched.

The tracking information will be available 1–2 days after your order has been fulfilled.

We stand behind every order — if you experience any issues with your delivery, our UK support team is ready to help.

Every shipment comes with a tracking number so you can follow your order from our warehouse to your door.

Orders placed before 11:00am GMT will be carefully packed and dispatched the same day. Orders placed after 11:00am will be sent the next working day. Parcels in transit may not move on weekends and bank holidays.

Yes, we send every order in a padded envelope. The packaging does not display any branding or company information, only your delivery details are visible on the outside.

We can update your delivery address as long as your parcel hasn’t been processed yet — but you’ll need to be quick. Since we’ve automated 80% of our dispatch workflow to speed up processing and delivery, orders move through the system quickly.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.