We understand that sometimes plans change, and you may need to cancel your order. We aim to dispatch all orders on time, but we recognise there are times when you might change your mind.

Automated Fulfilment: Due to our system's automated fulfilment process, there may be instances where we are unable to cancel your order once it's been processed.

RealSkin is our proprietary TPE blend, designed to deliver an incredibly lifelike, realistic texture for our Fap pocket pussies.

This specially formulated material closely mimics the feel and sensation of real skin, offering an unmatched level of comfort and pleasure.

The Innocent sleeve is designed to replicate the vaginal canal, offering a realistic and intimate experience. If you’re seeking a sleeve that feels close to the real thing, the Innocent could be your ideal choice.

Check our sleeve guide for a more detailed look at what the Innocent offers, and how it compares with our other sleeves.

No, the Innocent sleeve is only compatible with Erojoy Pro.

Yes, the Innocent sleeve can be used as a manual stroker without the case, allowing you to control the pace and pressure for a different experience.

Using lubricant with the Innocent Pro sleeve is strongly recommended to reduce friction and enhance the overall experience.

Cleaning the Innocent Pro sleeve is a straightforward process that helps maintain its quality and hygiene.

To clean the sleeve, first remove it from its case and turn it inside out.

Rinse it under warm water to remove any residues.

Next, apply a small amount of mild soap to clean the sleeve and keep it hygienic.

Thoroughly rinse the sleeve to remove all soap, then dry it completely with a soft cloth.

To keep your sleeve feeling like new, apply a light dusting of corn starch.

Finally, store the sleeve in a cool, dry place, away from direct sunlight.

Read more: How to Clean Erojoy Pro?

Once your parcel has been dispatched, your tracking number will be sent to the email address you used to place the order. You’ll be able to follow your parcel’s progress in real time. We aim to dispatch promptly, but please allow up to one full working day after ordering. If you still don’t see your email, check your junk folder and then contact support for assistance.

We are a US-based company with our UK office, based in London. To give you the best prices and widest choice of products, we work with trusted fulfilment partners and warehouses around the world.

Orders are processed within 1–2 working days and dispatched directly from our distribution centres. Delivery within the UK usually takes 3–15 working days, depending on your location. You’ll receive a tracking number once your order has been dispatched.

The tracking information will be available 1–2 days after your order has been fulfilled.

We stand behind every order — if you experience any issues with your delivery, our UK support team is ready to help.

Every shipment comes with a tracking number so you can follow your order from our warehouse to your door.

Orders placed before 11:00am GMT will be carefully packed and dispatched the same day. Orders placed after 11:00am will be sent the next working day. Parcels in transit may not move on weekends and bank holidays.

Yes, we send every order in a padded envelope. The packaging does not display any branding or company information, only your delivery details are visible on the outside.

We can update your delivery address as long as your parcel hasn’t been processed yet — but you’ll need to be quick. Since we’ve automated 80% of our dispatch workflow to speed up processing and delivery, orders move through the system quickly.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you.