Terms of service

 

By registering on the website erojoy.com or using the Service, the Client acknowledges that he/she/they has read, understood and agreed to the entirety of these Terms of Service.

We strongly advise the Client to print and/or save a copy of the Terms of Service. These Terms of Service may be amended from time to time. It is the Client’s responsibility to review these Terms of Service frequently and to remain informed of any changes implemented. The Client agrees that the continued use of the Service after such changes to the Terms of Service have been published will constitute the Client’s acceptance of such revised terms.

1. Definitions

In this Agreement, words or phrases beginning with a capital letter shall have the following meanings:

“Account” means the account of the Client after entering into the Agreement, which enables the Client to use the Service.

“Agreement” means the agreement constituted by these Terms of Service, the Subscribed Plan, the Privacy Policy and any potential subsequent amendments of those as well as any separate agreement entered into between us and the Client for the performance of the Service.

“Client” means the individual or legal entity, professional only, with whom we entered this Agreement and whose name and address appear on the Account. All parties are hereinafter collectively referred to as the “Parties” or individually as a “Party”.

“Website” means the erojoy.com e-commerce application, as well as any related applications or products, developed and published by us.

“Personal Data” means any information relating to a natural person who is or can be identified, directly or indirectly.

“Content” means any data, whether personal or not, contained in the information processed through erojoy.com by the User, including emails sent by the Client to the Inbox(es) and processed through the erojoy.com Solution.

“Documentation” means all documents that may be viewed, printed, sent and/or downloaded in electronic form from the website erojoy.com, describing the functionalities of the Service and the erojoy.com Solution.

“Service” means the grant of access to the erojoy.com Solution by us and the use of the erojoy.com Solution by the Client, whether through the website erojoy.com, under the terms and conditions set out in the Agreement.

2. Purpose of the Agreement

The purpose of this Agreement is to set out the conditions under which we provide the Service to the Client, who accepts a non-exclusive and non-transferable right to use the erojoy.com Solution. In exchange, the Client agrees to pay the contractual fee and to comply with all requirements set out in the Terms of Service.

3. Service Description, Access and Availability

3.1. Description of the Service

erojoy.com Service offers the sale of products.

The Service does not include ongoing maintenance.

3.2. Access

The Client accesses the Service through their own personal Account. The Client bears all liability as to the access and the use of the Account.

3.3. Availability and support

The Service is available to the Client 24 hours a day, 7 days a week during the term of the Agreement and within the limits set out in the Agreement. Support for the Services is only available in English, via email (support@erojoy.com).

4. Email Data and Contacts

4.1. User Data

All data you input into the Product, including information on your Clients, will not be freely given to anyone. We do not, under any circumstances, sell either your Email Data or your Email Contacts’ Personal Data. Only authorised employees have access to view User Data.

If someone linked to your account or contacted via erojoy.com at the User’s discretion (acting as “Client”) complains or contacts us, we may contact that person.

4.2. Information Collection and Use by Us

We are the sole owner of information collected on the Service (including any metadata). We collect information only as necessary to fulfil the purposes set forth in the Privacy Policy, and we will only use this information as described in the Privacy Policy. We may combine any or all of this data with other information we collect about you. We may view, copy, and internally distribute content from your emails and account to provide customer support.

4.3. Data Collected for and by our Users

As you use the Service, you may import into our system Personal Data of yourself or that of other individuals. We have no direct relationship with the third parties added to the Product or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission for us to collect and process information about those individuals.

5. Pricing and Invoicing

5.1. Pricing

A specific price applies to each purchase on erojoy.com, as displayed on the product page. Prices are shown in the stated currency and do not include any customs duties, import VAT, levies, or other charges. Products are shipped directly from our manufacturing partners in China. While Erojoy maintains a UK office, sales are processed through our US company. For UK orders, the customer acts as the importer of record and is responsible for paying any customs duties, import VAT, or related charges to HMRC or local delivery partners. Erojoy does not collect or remit these taxes on the customer’s behalf.

5.2. Payment and Invoicing

All purchases must be paid in full through our payment service providers PayPal and Stripe, using one of the following credit cards: Visa, Mastercard. The Client must enter valid credit card information.

We will automatically send the Client an email receipt for each payment.

6. Modification of Service and Pricing

We reserve the right to modify or discontinue, temporarily or permanently, the Service or product (or any part thereof) with or without notice at any time.

Prices of all Services and products are subject to change at any time. Such notice may be provided by posting the changes on the website erojoy.com or the Service itself. Such changes shall not apply to existing purchases, purchase orders or sale agreements and shall only apply to purchases entered into after the modification of pricing.

7. Terms

The Agreement will be effective after the creation of an Account by the Client, and will remain in effect until its termination by either Party.

Granting and Undertaking

We undertake to use all reasonable resources to provide the Service, subject to (i) full payment by the Client of the contractual fees and (ii) interruptions, suspension or discontinuance of all or any portion of the Service due to maintenance, service disruption or failure outside of our control.

Any dispute, controversy or claim arising under, out of, or relating to the validity, interpretation and performance of the Agreement shall be referred to and finally determined by the competent courts of England and Wales, and English law shall apply.

If you need more information or have any questions, please feel free to contact us using the details provided below.

Registered Business Name: Small Big Brands LLC, trading as Erojoy
Registered Business Address: Suite 53C, Unimix House, Abbey Road, London, NW10 7TR, United Kingdom
Contact Email Address: support@erojoy.com 
Contact Telephone Number: + 44 20 37691751