We understand that sometimes plans change, and you may need to cancel your order. We aim to dispatch all orders on time, but we know you may change your mind.

Automated Fulfilment: Once we process your order, our system's automated fulfilment process may prevent us from cancelling it.

Returns: If we are unable to cancel your order, you can return your unopened items within 14 days of receipt. Please note that you are responsible for the cost of returning the item.

Refund: Once the return is complete, please allow 5-10 days for the refund to be credited back to your original payment method.

Erojoy Fresh is made with a carefully selected blend of ingredients, including Purified Water, Ethyl Alcohol, Cocamidopropyl Betaine, Paraben DU (Sharomix DMP), Dissolvine E-39 (Tetrasodium EDTA 39%), and Starquat T-50 (Benzalkonium Chloride 50-55%).

Yes, Erojoy Fresh is both antibacterial and antifungal, which means it helps kill bacteria, fungi, and other microorganisms that can cause infection or odour.

Our formula is designed to sanitise sex toys and keep them fresh and clean.

Using a specialised sex toy cleaner like Erojoy Fresh is highly recommended.

Regular soap or harsh chemicals can damage your toys or cause irritation.

Erojoy Fresh is designed to gently clean and sanitise your toys without harming the materials.

Erojoy Fresh is compatible with most sex toy materials, including TPE, silicone, and latex. However, it's always a good idea to check your toy's specific care instructions to be sure.

Easy-peasy! To use Erojoy Fresh, simply spray the cleaner onto your toy, let it sit for a few seconds, then rinse it with hot water.

For tougher messes, you can let it sit for up to 30 seconds. That's it!

Read more: How to Clean a Masturbator.

Once your parcel has been dispatched, your tracking number will be sent to the email address you used to place the order. You'll be able to watch your package's progress in real time. We aim to dispatch promptly, but please allow up to one full working day after ordering for your tracking number. If you still don't see your email, please check your spam folder and then contact support for assistance.

We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next working day.

Most packages arrive quickly:

3 working days – 72% delivered
4 working days – 85% delivered
5 working days – 98.1% delivered

Orders placed before 11:00am GMT will be carefully packed and ready to dispatch the same day. Orders placed after 11:00am will be dispatched the next working day. Packages in transit will sometimes not move on weekends and public holidays.

Yes, we send every order in a padded envelope. The packaging does not display any branding or company information, only your delivery details are visible on the outside.

We can update your delivery address as long as your parcel hasn’t been processed yet — but you’ll need to be quick. Since we’ve automated 80% of our dispatch workflow to speed up processing and delivery, orders move through the system quickly.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.